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How Technology and Aesthetics Shape Consumer Decision Making
How Technology and Aesthetics Shape Consumer Decision Making
Forsaking Ownership
Forsaking Ownership
Customer Equity-Based Segmentation of Service Consumers
Customer Equity-Based Segmentation of Service Consumers
Unpacking Quality Ambidexterity
Unpacking Quality Ambidexterity
Service Role Performance as a Workgroup Phenomenon
Service Role Performance as a Workgroup Phenomenon
Assessment and Implications of Consumer Reactions to Service Mergers
Assessment and Implications of Consumer Reactions to Service Mergers
New Examination of Service Loyalty
New Examination of Service Loyalty
Service Perspective
Service Perspective
No Pain, No Gain
No Pain, No Gain
Impacts of Customer Base Complexity on Firm Performance
Impacts of Customer Base Complexity on Firm Performance
Toward a Theory of Intraorganizational Relations
Toward a Theory of Intraorganizational Relations