Cross Staffing at FSU Libraries

Inspiration can be found in a variety of ways such as technology, conferences, and other academic settings. However, sometimes, something as unusual as budget cuts can inspire an innovative, new program. Like many other university libraries, Florida State University (FSU) Libraries faced a budget decrease, but, still insisted on maintaining a consistent level of service for all of our patrons. This inspired staff to think outside of the box and to develop a cross-staffing service model that provides outstanding customer service, establishes an accurate referral system and facilitates the professional development of staff by creating a better understanding of other departments’ policies and procedures.