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Title
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Self-Perception of Interpersonal Communication Competency and its Relationship to Job Satisfaction among Nurses in Florida.
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Creator
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Carroll, Myeshia La'tway, Dickey, Sabrina
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Abstract/Description
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Purpose: The purpose of this study was to determine if there was a relationship between self-perceived interpersonal communication competency and job satisfaction amid nurses in Florida. Methods: The study used a descriptive, cross-sectional design to obtain a convenience sample of nurses in the state of Florida. Surveys were dispensed electronically using Qualtrics, to active, licensed nurses listed within the publicly-accessible email database of the Florida Board of Nursing. Nurses of all...
Show morePurpose: The purpose of this study was to determine if there was a relationship between self-perceived interpersonal communication competency and job satisfaction amid nurses in Florida. Methods: The study used a descriptive, cross-sectional design to obtain a convenience sample of nurses in the state of Florida. Surveys were dispensed electronically using Qualtrics, to active, licensed nurses listed within the publicly-accessible email database of the Florida Board of Nursing. Nurses of all educational backgrounds were invited to rate self-reported levels of communication competency and job satisfaction. Data analysis included descriptive statistics, analysis of variance (ANOVA), chi-square, t-tests, and Spearman correlation coefficients. Results: There were a total of 1,997 participants. The majority of nurses (50.2%) reported to “almost always” achieve their communication goals. Most participants (28.3%) indicated being “satisfied” on the job. On average the nurses who reported consistent achievement of their communication goals also indicated high levels of job satisfaction (31%). Chi-square analysis revealed a significant association between accomplishing communication goals and job satisfaction, χ2 (18, n=1559) =100.18, p<.05. However, Spearman correlation coefficient showed that there was a negative relationship between those accomplishing communication goals and job satisfaction, r(1502)= -0.15, p<.05. Discussion: Most participants reported to “often” achieve high levels of interpersonal communication competency. There was a significant association between this variable and job satisfaction. This study provides insight on the role of self-perceived interpersonal communication competency regarding job satisfaction among a sample of active Florida nurses. Conclusions: Effective communication seems to play a role in the levels of job satisfaction. Health care institutions should consider incorporating ways to cultivate introspective communication skills to help improve levels of satisfaction in the work environment.
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Date Issued
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2018-04-27
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Identifier
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FSU_libsubv1_scholarship_submission_1524840242_95949f9a
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Format
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Citation
