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Preliminary Study of the Availability and Use of Information and Assessment Resources in One-Stop Centers

Title: A Preliminary Study of the Availability and Use of Information and Assessment Resources in One-Stop Centers: Technical Report No. 21.
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Name(s): Sampson, James P, author
Reardon, Robert C, author
Kolodinsky, Robert W, author
Herbert, Shawn M, author
Type of Resource: text
Genre: Text
Technical Report
Date Issued: 1997-01-04
Physical Form: computer
online resource
Extent: 1 online resource
Language(s): English
Abstract/Description: One-stop centers have been established as a proactive effort to improve the delivery of employment and related social services. Due to the relatively recent emergence of one-stop centers as a major policy initiative in service delivery, limited evaluation and research data are available on one-stop center operation. This study was designed to provide data on current national trends regarding (1) the types of information and assessment resources available to customers in one-stop centers, and (2) the nature of staff support provided in one-stop centers for customer use of information and assessment resources. Descriptions of current functioning can be used by states as a starting point in making or revising planning decisions about one-stop services as well as providing a foundation for subsequent one-stop evaluation and research. One-stop centers were nominated by state one-stop directors to respond to a survey questionnaire on the basis of being perceived as exhibiting exemplary practice or as having fully implemented their respective state one-stop implementation plan. Results were obtained from 69% of the one-stop centers receiving the questionnaire. In general, data from this study provided at least partial evidence that some one-stop design principles have been operationalized in practice at exemplary or fully operational one-stop centers. Customers appear to have access to a range of one-stop services via a variety of service delivery modes. Some evidence of service integration among collaborating organizations was also shown. It may be possible to enhance the effectiveness of services provided to one-stop customers by" (1) increasing the utilization of information professionals in the delivery of information resources; (2) using credentialing as a strategy to maximize the likelihood that staff have the skills needed to meet diverse customer needs; (3) clarifying policy and procedures regarding the availability and support required for standardized and self-assessment vocational measures; (4) increasing the use of written plans to guide and monitor the use of information and assessment resources; (5) increasing the use of group interventions when possible; and (6) ensuring that all staff who provide direct services to customers have training and supervision appropriate for their role.
Identifier: FSU_libsubv1_scholarship_submission_1525963894_cfa4621f (IID), 10.17125/fsu.1525963894 (DOI)
Persistent Link to This Record: http://purl.flvc.org/fsu/fd/FSU_libsubv1_scholarship_submission_1525963894_cfa4621f
Owner Institution: FSU

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Sampson, J. P., Reardon, R. C., Kolodinsky, R. W., & Herbert, S. M. (1997). A Preliminary Study of the Availability and Use of Information and Assessment Resources in One-Stop Centers: Technical Report No. 21. Retrieved from http://purl.flvc.org/fsu/fd/FSU_libsubv1_scholarship_submission_1525963894_cfa4621f