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Cross Staffing at FSU Libraries

Title: Cross Staffing at FSU Libraries: Using Innovation to Overcome Financial Obstacles.
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Name(s): Leon, Jorge, author
Julian, Renaine, author
McKnight, Jenni, author
Type of Resource: text
Genre: Text
Date Issued: 2015-11-20
Physical Form: computer
online resource
Extent: 1 online resource
Language(s): English
Abstract/Description: Inspiration can be found in a variety of ways such as technology, conferences, and other academic settings. However, sometimes, something as unusual as budget cuts can inspire an innovative, new program. Like many other university libraries, Florida State University (FSU) Libraries faced a budget decrease, but, still insisted on maintaining a consistent level of service for all of our patrons. This inspired staff to think outside of the box and to develop a cross-staffing service model that provides outstanding customer service, establishes an accurate referral system and facilitates the professional development of staff by creating a better understanding of other departments’ policies and procedures.
Identifier: FSU_libsubv1_scholarship_submission_1453747277 (IID)
Persistent Link to This Record: http://purl.flvc.org/fsu/fd/FSU_libsubv1_scholarship_submission_1453747277
Owner Institution: FSU
Is Part Of: Florida Libraries.
Issue: vol. 58

Choose the citation style.
Leon, J., Julian, R., & McKnight, J. (2015). Cross Staffing at FSU Libraries: Using Innovation to Overcome Financial Obstacles. Florida Libraries. Retrieved from http://purl.flvc.org/fsu/fd/FSU_libsubv1_scholarship_submission_1453747277