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Stories From the Stacks

Title: Stories From the Stacks: Students Lost in the Labyrinth.
Name(s): Schoonover, Dan, author
Kinsley, Kirsten, author
Type of Resource: text
Genre: Text
Issuance: serial
Date Issued: 2014
Physical Form: computer
online resource
Extent: 1 online resource
Language(s): English
Abstract/Description: Research shows that academic libraries can be difficult to navigate, and that students are often frustrated with not being able to find the right materials. This current study attempts to identify access barriers in FSU's Strozier Library by assessing the effectiveness of signs and directories, as well as wayfinding patterns of both undergraduate and graduate students. Two different assessments are implemented: a directory survey and a tally of the directional questions received at multiple help desks. Results show that the majority of students prefer to speak with a human being when attempting to locate something in the library; however, the directories are seen as helpful. The results have immediate implications on staffing practices and directory design. Future research is discussed as FSU continues to assess access and wayfinding, and the cognitive process of students as they navigate the library building.
Identifier: FSU_migr_library_faculty_publications-0013 (IID), 10.1080/15367967.2014.914426 (DOI)
Keywords: access services, user services, wayfinding, assessment, navigation, stacks
Note: This is an Author's Accepted Manuscript of an Article published in Journal of Access Services. The publishers formatted version is available at
Citation: Stories From the Stacks: Students Lost in the Labyrinth. Dan Schoonover, Kirsten M. Kinsley. Journal of Access Services, Vol. 11, Iss. 3, 2014. DOI: 10.1080/15367967.2014.914426
Subject(s): Information science
Library science
Persistent Link to This Record:
Owner Institution: FSU
Is Part of Series: Library Faculty Publications.
Is Part Of: Journal of Access Services.
Issue: 3, 11

Choose the citation style.
Schoonover, D., & Kinsley, K. (2014). Stories From the Stacks: Students Lost in the Labyrinth. Journal Of Access Services. Retrieved from